Examination of Student Evaluation of Teaching in COVID19 Era: Transition from Manual to online using Google Forms

Abstract

When the COVID-19 pandemic broke out in Ghana in March 2020, the studied
University introduced an online Learning Management System (LMS) where all
the courses previously taught face-to-face were migrated into the online LMS as
a mitigation measure. Unfortunately, Student Evaluation of Teaching (SET)
remains paper-based in the increasing rate of COVID-19 infection among
members within the University. Against this backdrop, the researchers have
decided to explore the technology of Google Forms as a cost-free digitized method
of Student Evaluation of Teaching as an alternative to the current paper-based
feedback method. This paper investigates to find out if there will be statistical
significance difference in the feedback questionnaire items' response rates and
students’ satisfaction scoring patterns, respondents’ percentage rate, reliability
for both manual and online evaluation feedback methods and the number of
comments written by students. A cross-sectional descriptive survey design was
used to find out whether mode of students’ evaluation of teaching, that is manual
and online, will affect the response rate and scoring pattern of students’
satisfaction of courses and lecturers. From the Mann–Whitney U test, the median
scores in the manual and online tests indicate that the distributions in the two
groups did not differ significantly.