User proficiency levels in three selected Microsoft packages among Senior Members in the Registrar’s Department (Winneba Campus) of the University of Education, Winneba

Abstract

This report looks at the proficiency level of Senior Administrators of the Registrars Department at the University of Education, Winneba in MS Word, Excel and PowerPoint. Forty items grouped under Word, Excel and PowerPoint were used to collect data on personnel in the department. While 91% of personnel were proficient in basic skills in Ms Word, only 51% and 54% respectively were proficient in intermediate and advance Ms Word skills. 65% were proficient in basic excel skills and 33% proficient in intermediate skills in excel. For PowerPoint, 58% were proficient in basic skills with only 25% in the intermediate/advance skills. Looking at the important roles administrators play in the University system, it is recommended that, remedial programmes are planned to enable them update their knowledge in the areas they lacking in.